Exchanges and Returns

Return Process

  • Please contact us before returning an item for authorization. You can either Email or call us between 10am & 4pm AEST (03)9770 2223
  • You may return most new, unopened items within 30 days of delivery for full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
  • Postage on non defective items (for instance you choose the wrong size) is the responsibility of the customer. Please choose wisely!
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days),and the time it takes your bank to process our refund request (5 to 10 business days).
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